Reference

Our Terms, Your Rights on lodi291ph

Everything that governs your account on lodi291ph — from how we handle your personal data to the conditions that apply when you deposit via GCash, Maya, or InstaPay — is set out clearly here.

Account TermsPrivacy PolicyData RetentionGCash & Maya ConditionsContact Your Rights
lodi291ph Our Terms, Your Rights on lodi291ph
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about how your data is handled, want to request a correction, or need to understand a specific clause in our terms, our support team handles those queries directly. You can reach us through live chat inside your account, by email, or through the help form linked in your account settings. Players in Bacolod and across the Philippines contact us through the same channels.

Team online

Live Chat

Open the chat widget inside your logged-in account. Our team handles data access requests, term clarifications and account condition queries through this channel.

Email Support

Send your legal or privacy query to our support email address listed in your account settings. Include your registered account name so we can locate your records promptly.

Help Form

The help form in your account settings lets you submit a structured request — useful for data deletion, data export or formal policy dispute submissions.

HOW WE HANDLE IT

Data, Cookies, Security and Your Account

We approach data handling, account security and policy transparency as operational commitments, not just checkbox compliance. Here is how each area works in practice on our platform.

Data Handling

Personal data you provide at registration — name, contact details, identity documents — is held only as long as your account remains active or as required by applicable Philippine regulations.

Cookie Use

We use session cookies to maintain your logged-in state and functional cookies to remember your preferred deposit method, whether that is GCash, Maya or InstaPay.

Account Security

Account access is protected by OTP verification sent to your registered mobile number. Any change to your registered GCash or Maya withdrawal account triggers an additional verification step.

Requesting Changes

To correct, export or request deletion of your personal data, contact support through live chat or the help form. We aim to respond to data requests within the period required by applicable law.

Common Questions About Our Terms and Privacy

These are the questions we get most often about account conditions, data rights and how our legal terms apply to your use of lodi291ph.

Yes. Submit a data access request through the help form in your account settings or via live chat. Include your registered account name so we can locate your records and respond within the applicable legal timeframe.

Transaction records — including GCash, Maya and InstaPay deposit and withdrawal history — are retained for the period required under applicable Philippine regulations, then deleted or anonymised in line with our data retention schedule.

When your account is closed, we retain only the data we are legally required to keep. Non-essential personal information is deleted. You can request confirmation of what remains by contacting our support team after closure.

Your payment details are shared only to the extent needed to process your transaction — for example, with the payment processor routing your GCash or Maya transfer. We do not sell payment data to advertisers or unrelated third parties.

Contact us through live chat or email with the specific clause reference and your concern. We review disputes case by case. Where a term conflicts with applicable local law, the locally applicable rule takes precedence.

Our terms apply to accounts opened where local law permits. Eligibility depends on your jurisdiction. If local regulations in your area impose additional conditions, those take precedence over our standard terms.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.